Below are some commonly asked questions.
If you have any other questions, please contact us through our Customer Service.
WHAT IS THIS?
Richard Marx will be performing An Evening Of Hits, a full length livestream concert with string quartet.
WHEN IS THIS?
November 21, 2021 – Richard Marx will be performing a full length livestream concert with string quartet.
The event will premiere via https://stream.richardmarx.com at 5pm PT / 8pm ET. The show will be available for all ticket purchasers for 96 hours after initial broadcast.
The VIP Experience will begin at 4pm PT / 7pm ET. VIP Ticket holders can access the page via https://stream.richardmarx.com/pages/VIP as early as 3:30pm PT / 6:30pm ET.
HOW CAN I WATCH THE MAIN EVENT?
Log in to https://stream.richardmarx.com using the email and password created when purchasing your tickets. Only logged in users will be able to see the stream. It works from mobile or desktop, one device at a time. Stream not compatible with PS4 browser. Please see Vimeo's network and browser requirements for viewing streams.
Still having issues with your stream? Please reference the steps below to ensure the best viewing experience:
- Refresh your browser
- Check your internet connection
- Audio issues? Check the volume icon on the bottom left corner of the player to ensure the stream is not muted and volume is properly set
- Video quality can be adjusted using the gear icon on the bottom right corner of the video player. Quality will automatically adjust based on your internet connection speed.
- Try turning off other streaming platforms (Netflix, Hulu, Spotify)
- Try watching the steam from a different device, preferably a computer or smartphone.
Screen Casting:
If you are watching the stream using the Google Chrome browser, you can cast directly from there using the guide here.
If you are using a different browser or a device that isn’t covered in the article above, we suggest doing a search on how to cast from your browser or device. You can also try using Google Chrome from your device if you weren’t already or you can try casting the stream from a different device.
WHAT IS THE VIP EXPERIENCE? HOW CAN I WATCH?
The VIP Experience will include a conversation and music with Richard plus a special announcement prior to the main livestream event. VIP Ticket holders can access the VIP Experience via https://stream.richardmarx.com/pages/VIP.
VIP segment will not be available on demand after initial airing.
HOW DO I REDEEM MY TICKET?
Virtual tickets will be tied to your Richard Marx Stream account. Account creation or login will be required for checkout.
I CAN'T MAKE THE LIVE STREAM, CAN I STILL WATCH THE SHOW?
Yes, the stream will be available for all ticket purchasers for 96 hours after initial broadcast. Just log in using the email and password created when purchasing tickets and go to https://stream.richardmarx.com.
WHY HAVEN'T I RECEIVED MY CONFIRMATION EMAIL?
Please check your Spam Folder — 99% of the time, you will find it there. It’s also possible that you entered the wrong email address. If you still have problems, go back to the store, navigate to the “Contact Us” page, and send us an email.
WHEN WILL I RECEIVE MY ORDER?
In stock, non-preorder items shipping to addresses within the United States are sent by US Mail (USPS) or FedEx. Army Post Office (APO) addresses have an average transit time of 10-21 days.
Domestic Shipping (US). Our domestic carriers are USPS, FedEx, and UPS. If FedEx or UPS is being used, the “ship to” address may not be a P.O. Box or your order will be considered an “Undeliverable Package” (see the Undeliverable Packages section below). The shipping timeframes provided during the checkout procedure are estimates only. The typical delivery timeframe for USPS is three (3) to ten (10) business days. The typical delivery timeframe for FedEx depends on the service selected. If you have not received your delivery, you must contact us within sixty (60) days of purchase or we will not be obligated to re-ship.
International Shipping (Outside The US). The shipping timeframes provided during the checkout procedure are estimates only. The typical delivery timeframe for international orders is two (2) to four (4) weeks but please allow up to six (6). If you have not received your delivery, you must contact us within sixty (60) days of purchase or we will not be obligated to re-ship. In any event, we are not obligated to reship unless a trackable method of shipping was chosen. Please choose your shipping method carefully. Sparkart will not reship your order due to non-receipt unless you choose International Priority (a trackable shipping method) during checkout. You are responsible for any and all duties and taxes incurred upon delivery. If you refuse to pay duties and taxes your order will be returned to Sparkart, you will be required to pay a $5.00 return fee, and you will receive a credit for the subtotal of the order but will not be refunded the cost of shipping and handling or (if applicable) gift wrap.
Orders received over the weekend and on holidays will be processed the following business day. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order.
Restricted Countries. Please note that we cannot ship to the following countries due to shipping restrictions:Angola, Bahamas, Bermuda, Bolivia, Botswana, Brunei, Burundi, Cameroon, Cayman Islands, Chad, Chile, China, Congo - Brazzaville, Cook Islands, Costa Rica, Cuba, Curaçao, Czechia, Djibouti, Ecuador, Fiji, French Polynesia, Gambia, Guatemala, Guinea-Bissau, Guyana, Honduras, Hong Kong SAR China, India, Iran, Jamaica, Kenya, Kiribati, Kuwait, Laos, Lebanon, Libya, Luxembourg, Macao SAR China, Madagascar, Malawi, Maldives, Mali, Mauritania, Mauritius, Moldova, Mongolia, Montenegro, Morocco, Myanmar (Burma), Nepal, New Caledonia, Norfolk Island, North Korea, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Rwanda, Samoa, Saudi Arabia, Senegal, Solomon Islands, Somalia, South Africa, Sri Lanka, St. Kitts & Nevis, St. Lucia, Sudan, Suriname, Syria, Timor-Leste, Trinidad & Tobago, Tunisia, Tuvalu, Uganda, Uruguay, Vanuatu, Venezuela, Wallis & Futuna, Western Sahara, Zimbabwe
Preorder Merchandise Pre-release ordering is available for select items. The release date of your items will be shown on both the details page and in the cart. We make every effort to ship preorder products to arrive at US addresses on or before street date, but cannot guarantee a delivery date.
If you live in the U.S. and would like to receive your music on or about release date, please place your order no later than 10 days before the scheduled release date.
International orders will not arrive by the US release date and may take an additional 3-4 weeks to get to you. International shipments including Canada and Mexico are sent by the United States Postal Service Economy and may be held by your local Customs Authority for an additional 10-14 days depending upon the customs laws in your country. Therefore, it is best to allow 4-5 weeks for delivery.
Please be aware that release dates are subject to change.
A Note To Customers Living Outside the United States
If you order products for delivery to a shipping address outside the United States, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you.
If you do not receive your order within the time frames above, please contact Customer Service.
Service Impacts
All major carriers are experiencing system wide fulfillment delays due to COVID-19 and increased volume. Please allow for additional shipping time for your order.
What do I do if my shipment is delayed in transit?
We encourage you to reach out to the carrier of your package to inquire about your shipment. Phone numbers are listed below and most carriers have a chat support program available on their website for immediate assistance.
DHL - 1 (800) 225-5345
USPS - 1 (800) 275-8777
FedEx - 1 (800) 463-3339
If International/not in the US, please contact your local post to see if there are any duties or customs that need to be paid before you receive your order.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
- PayPal
- Monero
- Credit cards accepted: MasterCard, Visa, American Express, and Discover Credit cards issued by U.S., Canadian and Japanese banks
We do not accept: Cash, CODs, Layaway plan, Personal checks, Money orders, Phone orders, Credit cards issued by banks outside the U.S., Canada or Japan, Credit cards with billing addresses outside the U.S., Canada or Japan, Visa or American Express Gift cards.
IS IT SAFE TO USE MY CREDIT CARD?
Safeguarding your privacy and confidentiality is of the utmost importance to us. We use the latest encryption technologies to protect the security of your credit card and password information while we are processing your order.
HOW WILL THE TRANSACTION SHOW ON MY CREDIT CARD STATEMENT?
The transaction will show as "SP * RICHARD MARX STRE"
WHAT IF I FORGOT MY PASSWORD?
If you forgot your password click HERE and click "Forgot Your Password?". If for some reason you still have trouble logging in, let us know by contacting Customer Service.
HOW TO CHANGE YOUR ORDER?
The Richard Marx Stream store processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by contacting Customer Service.
If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order.
HOW DO YOU CALCULATE SHIPPING?
Customer shipping costs will be based on the weight of the items ordered. Please note specialty items may require extra shipping and handling.
All orders that contain posters, please note that the poster will ship separately in a poster tube and your order may arrive on 2 separate days.
WHAT IS YOUR RETURNS AND EXCHANGES POLICY?
If you have received damaged, defective or incorrectly shipped merchandise, please contact Customer Service and return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace or refund the merchandise without additional charge upon return.
If you have ordered incorrectly or are not happy with your purchase, please follow the Return/Exchange Instructions below (and on your packing slip). On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment, including a $5.00 restocking fee.
Sparkart will not accept any items for return or exchange after 30 days from receipt. (Note that for orders shipped via a non-trackable method we won't be able to determine receipt date.) Sparkart is not responsible for any items returned to us via a non-trackable delivery method that go missing in transit.
Please include the following in your email to Customer Service and in your return:
- Your order confirmation number
- Your first and last name
- Your mailing address
- Your phone number
- What you are returning and why
- How you would like us to handle your return or exchange.
We highly recommend that the items be returned to us using a mail service that provides tracking or insurance.
Mail to:
Clique Here, Inc
C/O Richard Marx Stream Store Returns
801 Blacklawn Rd SW STE N
Conyers, GA 30012
Once your return has been received by us, we will exchange your item or credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.
ITEMS THAT CANNOT BE RETURNED OR EXCHANGED:
Unfortunately, the items listed below cannot be refunded, returned, or exchanged. All sales of these items are final except only in the case of a manufacturer's defect, backorder, unshipped pre-order, or undeliverable package.
- Underwear or bathing suits
- Any apparel item deemed by Sparkart to show obvious signs of use
- Any physical media (CDs, DVDs, vinyl records) that has been opened (removed from its plastic wrap)
- Any downloadable media Any item that is not in its original condition (for example, is damaged or missing parts) for reasons not due to an error on Sparkart's part.
Sparkart will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Sparkart. Sparkart will not re-ship any order that is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete.
WHAT IF I'VE ORDERED AN ITEM THAT'S BEING PRINTED ON DEMAND?
Please note this will be printed on demand and will arrive separate from other items in your order.
SPECIAL SHIPPING
Special print on demand item will ship within 5 business days from the time you place your order. Most U.S. order are received within 10 days and international orders take up to 21 days. You will receive tracking when your order is on the way.
TO CANCEL ORDERS
Once an order has been submitted, you have 24 hours to cancel before the item is printed. Once it's printed, cancellations are not accepted. If changes need to be made to the order, please do the following:
- Email customerservice@teelaunch.com and richardmarxstream@support.sparkart.com
- Name and email in the order.
- Order number.
- Provide the website: https://richard-marx-stream.myshopify.com/
RETURNS
Returns are not supported for print on demand products.
TO REPLACE ORDERS
Replacements are only offered for damaged prints. If the print is indeed damaged, please provide a photo to richardmarxstream@support.sparkart.com for review.
HOW DO PROMO CODES WORK?
If you have a promotion or discount code, you may enter it during checkout. Please be advised that you may only use ONE promotional code per order. Discounts cannot be combined.
If you have any other questions, please contact us through our Customer Service.
Sparkart Group, Inc.
P.O. Box 12306
Oakland, CA 94604